A Study on the Service Quality Perceptions of Students Using Sports Facilities and Businesses in the Student Life Center as A Recreational Area

Abstract

This study aimed to determine the service quality perceptions of students who use sports facilities and student life centers as recreational areas. In this context, an attempt was made to reach higher education students who continue active, face-to-face education across Türkiye. Data were collected from 400 students using online and face-to-face surveys between April 1, 2025, and June 1, 2025. The data were subjected to frequency, reliability, confirmatory factor, and difference tests using SPSS 24.0 statistical data analysis program. As a result of the analyses, it was determined that the service quality perceptions of students who use sports facilities and student life centers consisted of the dimensions of physical equipment, reliability, willingness, trust, empathy and satisfaction. Furthermore, significant differences were identified between these dimensions and the demographic variables of the participants' gender, age, marital status and monthly income.